Refund policy

30-Day Money-Back Guarantee

At Novarate, we stand behind the quality of our products and want you to order with confidence. That is why we offer a 30-Day Money-Back Guarantee under the terms below.

Eligibility for refunds

To be eligible for a refund, all of the following conditions must be met:

The refund request is submitted within 30 days of the confirmed delivery date. Requests made after 30 days from delivery are not eligible.
The request includes your order number.

Product returns are not required. Opened, used and empty bottles are eligible. Shipping and handling fees are non-refundable.

Not eligible for a refund

Refund requests submitted more than 30 days after the confirmed delivery date.
Subscription renewals or recurring charges processed after the 30-day guarantee period.
Requests made outside the terms of this policy.

Subscriptions

If your order includes a subscription, you are responsible for pausing or canceling it before the next renewal. You can do this at any time, with no fee, in the subscription section of your account. Renewals processed after the 30-day guarantee period are not eligible for a refund.

How to request a refund

Email contact@novarate.shop with your order number within 30 days of delivery. Our customer-care team will confirm eligibility and process your refund. This money-back guarantee is not a guarantee of a particular health effect or result.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged or incorrect, so we can evaluate the issue and make it right.

European Union 14-day cooling-off period

For an order shipped to the European Union, you have the right to cancel or return the order within 14 days without a reason. The item must be in the same condition in which you received it: unused and in its original packaging. A receipt or proof of purchase is required.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 16 business days have passed since your refund was approved, contact contact@novarate.shop.